At OnestopLEDshop we hope that you are happy with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us within 30 days of purchase (This shall not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). We are happy to offer an exchange or refund on unused items returned within 30 days for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.
Before returning your item(s) please contact us so we can provide you your invoice number. This will help us to track your return and ensure you receive your exchange or refund promptly.
For non-faulty products
For faulty goods
This returns procedure only applies to internet purchases.
For more information contact us at firstname.lastname@example.org